Support
We're here.
A real person reads every message.
Contact us
General help, bugs, account access:
support@therankedapp.com
Privacy, data access, data deletion:
privacy@therankedapp.com
Safety concerns about another member:
safety@therankedapp.com
We aim to answer support email within one business day. Safety reports are triaged faster — see Reporting and safety below. Ranked operates from Toronto, Canada (Eastern Time).
You can also reach us from inside the app: your photo (top of Home) → Settings → Contact support. That route attaches your app version and device model automatically, which makes bugs much faster to fix.
Getting into your account
Ranked signs you in with your phone number and a one-time code. If the code doesn't arrive, check that you have signal, wait 60 seconds, and request it again.
Changed your phone number? Email support@therankedapp.com and include the number you originally signed up with. We'll lock the old account so you can re-verify with the new number.
Who can join? Anyone 13 or over; under 18, a parent or guardian agrees to the Terms with you. Hosting an event or running a page is for members 18 and over. There is no invite code or application: download Ranked, sign in with your phone number, and confirm your date of birth.
Tickets, billing and refunds
Ranked sells nothing in the app. Tickets are sold by the venues and promoters themselves — the "Get tickets" button opens the seller's own site, and that seller handles payment, receipts and refunds.
If you still have a subscription from an earlier version, iPhone Settings → [your name] → Subscriptions lists it and you can cancel it there. For a refund, go to reportaproblem.apple.com, or email refunds@therankedapp.com with your Apple receipt.
Deleting your account and your data
You can delete your account yourself, at any time, from inside the app:
- On Home, tap your photo (top of the screen) to open your profile.
- Tap Settings (the gear at the top), or Settings & privacy at the foot of your profile.
- Scroll to the bottom and tap Delete account.
- Tap Continue to Delete, type DELETE, and tap Delete Forever. You are signed out straight away.
Deleting removes your profile, photos, plans, check-ins, groups and messages from the app immediately, and we erase the underlying records within 30 days. Events you were hosting are shown to their guests as cancelled.
Want a copy of your data before you go, or need us to confirm a deletion? Email privacy@therankedapp.com. Full detail is in our Privacy Policy.
Deleting your Ranked account does not cancel a subscription from an earlier version — cancel that in App Store settings, as above.
Reporting and safety
Every member's page, event, club page, group chat message and photo has a report option, and you can block anyone from their page or from a chat. Reports go to a person, and we review every report within 24 hours.
If you are in immediate danger, call 911. Child exploitation can be reported directly to Cybertip.ca; we report to Cybertip.ca and NCMEC where the law requires it.
Think a moderation decision was wrong? Appeals go to support@therankedapp.com within 30 days of the decision.
Something is broken
Use Settings → Contact support in the app so your version and device come attached, or email support@therankedapp.com and tell us: what you tapped, what you expected, what happened instead, and your iOS version. Screenshots help more than anything else.
Who you're dealing with
Ranked is operated by Luthiber Labs Inc., an Ontario corporation (Corp. No. 1001683033), 27 Bathurst St Unit 416, Toronto, Ontario M5V 0R1, Canada.