Support
We're here.
A real person reads every message.
Contact us
General help, bugs, account access:
[email protected]
Privacy, data access, data deletion:
[email protected]
Safety concerns about another member:
[email protected]
We aim to answer support email within one business day. Safety reports are triaged faster — see Reporting and safety below. Ranked operates from Toronto, Canada (Eastern Time).
You can also reach us from inside the app: Settings → Contact Support. That route attaches your app version and device model automatically, which makes bugs much faster to fix.
Getting into your account
Ranked signs you in with your phone number and a one-time code. If the code doesn't arrive, check that you have signal, wait 60 seconds, and request it again.
Changed your phone number? Email [email protected] from the address you applied with, and include the number you originally signed up with. We'll lock the old account so you can re-verify with the new number.
Waiting on an invite? Ranked is invite-only. Applications are reviewed by hand, in order. You'll get a notification the moment a decision is made — there's no queue position to check.
Subscriptions, billing and refunds
Ranked Plus and Ranked Black are sold through the App Store. Apple is the merchant of record for every in-app purchase, which means Apple takes the payment, issues the receipt, and processes refunds.
- Cancel or change a plan: iPhone Settings → [your name] → Subscriptions → Ranked. Cancel at least 24 hours before the renewal date or the next period bills.
- Request a refund: reportaproblem.apple.com. Apple decides refunds under its own policy and applicable law; we cannot issue them on Apple's behalf.
- Paid but nothing unlocked: open the app and go to You → your plan card → Compare plans, then tap Restore purchases. If it still doesn't unlock, email [email protected] with your Apple receipt and we'll fix the entitlement on our side.
Deleting your account and your data
You can delete your account yourself, at any time, from inside the app: Settings → Account → Delete Account. Deleting removes your profile, photos, matches and messages from the app immediately, and we erase the underlying records within 30 days.
Want a copy of your data before you go, or need us to confirm a deletion? Email [email protected]. Full detail is in our Privacy Policy.
Deleting your Ranked account does not cancel an active subscription — cancel that in App Store settings, as above.
Reporting and safety
Every profile, chat and message has a report option, and you can block anyone from the chat menu. Reports go to a human reviewer. Our published targets:
| Report type | First response |
|---|---|
| Suspected minor, threats of violence, child sexual abuse material | Under 2 hours |
| Harassment, hate speech, doxxing, unsolicited sexual content | Under 6 hours |
| Spam, scams, fake or impersonating profiles | Under 24 hours |
| Other community guideline violations | Under 48 hours |
If you are in immediate danger, call 911. Child exploitation can be reported directly to Cybertip.ca; we report to Cybertip.ca and NCMEC where the law requires it.
Think a moderation decision was wrong? Appeals go to [email protected] within 30 days of the decision.
Something is broken
Use Settings → Contact Support in the app so your version and device come attached, or email [email protected] and tell us: what you tapped, what you expected, what happened instead, and your iOS version. Screenshots help more than anything else.
Who you're dealing with
Ranked is operated by Luthiber Labs Inc., an Ontario corporation (Corp. No. 1001683033), 27 Bathurst St Unit 416, Toronto, Ontario M5V 0R1, Canada.